Vietnam’s Saigon-Hanoi Bank (SHB) has tapped Temenos to deliver an omnichannel, digital-first banking experience as the firm looks to accelerate its digital transformation.
SHB will leverage Temenos’ open architecture — with its combination of APIs, microservices and micro apps — to deliver personalised and AI-supported customer journeys across mobile and internet as well as in-branch and via ATMs.
SHB’s deputy general director and director of digital banking Do Quang Vinh says: “SHB aims to become a leading digital bank in Vietnam in the next five years.”
He adds Temenos’s secure open platform “will enable us to complete the transformation project in the fastest and most effective way”, allowing the firm to better engage with existing customers as well as attract new customers.
SHB is one of the largest joint-stock commercial banks in Vietnam, serving more than five million individual and corporate customers.
The bank says deploying Temenos’ digital banking platform is a “crucial step” toward its goal to rank first in efficiency and technology among Vietnam’s commercial banks by 2025.
To meet the evolving needs of Vietnamese consumers, of which 73% are now multi-channel banking users, SHB has identified digital transformation as one of its strategic pillars, with a focus on building a digital corporate culture and investing in IT systems.
Meanwhile, Temenos is reportedly in talks with fintech-focused private equity firm Thoma Bravo about a potential takeover.